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Q1. Are you a manufacture ?

A: Yes, we are a manufacture, we have factory in shenzhen.

Q2. Does your collar are real nylon ?

A: Yes, we use nature nylon with eco-friendly material.

Q3. Does your other material are eco-firendly ?

A: Yes, we adopt all materials are eco-friendly including nylon, silicon, led, and PCB plate are all nature material.

Q4. Do you supply free samples?

A: Yes, we supply free samples, just need you bear the sipping fee.

Q5. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 1000pcs.

Q6. Do you have any MOQ limit for led dog collar order?

A: Low MOQ, 100 pcs is ok.

Q4. How do you ship the goods and how long does it take to arrive for samples?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for led dog collar?

A: Firstly let us know your requirements or application.Secondly We quote according to your requirements or our suggestions.Thirdly customer confirms the samples and pay deposit for formal order.Fourthly We arrange the production.

Q6. Is it OK to print my logo on led dog collar?

A: Yes. there are 2 LOGO printed way. One is printed on the collar and the other way is by sewing weaved lable on the collar with your LOGO.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 1 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.If the defective product is our factory responsibility we confirmed, we will supply the faulty quantities in the next order.